Questions

Why has Gold gone from my DAB radio?

My DAB radio had Gold and when I went away I turned it off. Now it’s gone?
– Pat

Until this summer the radio station Gold was available in some parts of the UK, such as Birmingham, Manchester and Kent.

In June the station became available across the UK and the ‘version’ of Gold you had been listening to was removed. You may be able to perform a rescan or retune with your radio to find ‘Gold UK’ and continue listening to the station.

If you can find and listen to Gold UK and previously had Gold on a preset you can save the preset again so that you don’t go back to the non-working version of Gold.

If you receive digital radio stations from Humberside or Lancashire you may have only noticed this change more recently.

Gold is now broadcast using DAB+ instead of DAB. If your digital radio doesn’t receive DAB+ stations you won’t be able to listen to Gold. You may find that the radio doesn’t find the station at all, or when you select the station there is only silence.

A small number of Pure radios can be upgraded to receive DAB+ stations, but otherwise you may need to buy a new radio.

There are some checks you can do to see if you should be able to receive Gold UK (or Gold London) with your radio:

  • Perform a re-scan or re-tune and look for Gold UK (and/or Gold London if you are located in London)
  • Try tuning into Gold UK.
  • If this does not work, try tuning into KISSTORY – a station which is broadcast from the same transmitters but in the original DAB format. If KISSTORY can be heard, but not Gold UK, it’s likely your radio doesn’t receive DAB+ stations and may need to be replaced

When looking for a new DAB radio always look for the digital radio tick mark. This indicates that the radio will receive DAB, DAB+ and FM stations, so you’ll not miss out on any of the DAB digital radio stations currently available in the UK. Avoid radios which don’t explicitly specify that they receive DAB+. Unfortunately there are still radios on sale from major retailers which don’t receive stations like Gold UK.

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